Safe Play Commitment

Responsible
Gaming at cajee

cajee is committed to providing a safe, fair, and enjoyable gaming environment for all players in Bangladesh. We provide tools, resources, and guidance to help you stay in control and play within your means — always.

18+ Only Deposit Limits Self-Exclusion Time-Out Tools 24/7 Support
Our Commitment

Our Commitment to Safe Play

At cajee, responsible gaming is not an afterthought — it is a core principle that shapes every aspect of how we operate. cajee is Bangladesh's trusted online casino and sports betting platform, and with that position of trust comes a genuine obligation to look after the players who choose to play with us. We believe that gambling should always be a form of entertainment, never a source of financial stress or emotional harm.

cajee provides a comprehensive suite of responsible gaming tools that empower players to manage their own gambling behaviour. From customisable deposit limits and session timers to full self-exclusion options, cajee puts the controls directly in the hands of players. Our support team is available around the clock to assist any player who feels that their gambling habits may be becoming a problem.

We also take our obligations to the wider community seriously. cajee does not market its services to individuals who are under 18 years of age, who have self-excluded, or who have registered on a self-exclusion list. We actively monitor player behaviour for signs of problem gambling and will reach out to players whose patterns suggest they may benefit from additional support.

Responsible gaming at cajee is a shared responsibility. While cajee provides the tools and resources described on this page, we also ask that every player takes an honest, realistic view of their own gambling behaviour. If at any point gambling stops being fun, please use the tools available on this page or contact our support team at [email protected].

18+
Age Requirement
24/7
Player Support
৳0
Cost to Self-Exclude
SSL
Secure Platform
cajee's responsible gaming tools are free to use and available to all registered players. No fees, no delays — activate any control through your account settings or by contacting [email protected].

Safe and Fair Platform

cajee operates all games using certified random number generator (RNG) technology, ensuring that game outcomes are genuinely random and never manipulated. Fair play is a non-negotiable standard at cajee.

Behaviour Monitoring

cajee's platform monitors player activity for signs of harmful gambling patterns. If our systems flag a concern, a member of our responsible gaming team will contact you directly with information and support.

Player Empowerment

Every cajee player has full, immediate access to deposit limits, session controls, cooling-off periods, and self-exclusion tools. You are always in control of how you engage with the cajee platform.

Responsible Advertising

cajee does not use marketing techniques that target vulnerable individuals or minors. All promotional materials include clear 18+ messaging and responsible gaming reminders as standard practice.

Dedicated Support Team

cajee's player support team includes staff trained specifically in responsible gaming. They are available 24 hours a day, 7 days a week, to assist any player who needs help managing their gambling behaviour.

No Marketing to Excluded Players

Once a player activates self-exclusion on cajee, all marketing communications are permanently suspended for that account. cajee will never attempt to re-engage a self-excluded player with promotional offers.

Age Policy

Age Restriction Policy (18+)

cajee strictly enforces an 18+ age restriction across its entire platform. Access to cajee's online casino games, sports betting markets, and all other gambling services is available only to individuals who are 18 years of age or older. This policy applies to all players in Bangladesh without exception.

During the account registration process, every cajee applicant is required to confirm that they are aged 18 or above. cajee reserves the right to request official identity verification — such as a National Identity Card (NID), passport, or driving licence — to confirm the age of any player at any point. Accounts found to belong to individuals under 18 will be closed immediately, and any funds held in those accounts will be returned to the source payment method after deducting the value of any bonuses claimed.

cajee also actively works to prevent underage access to its platform. Our age verification procedures are built into the registration and KYC process, and our team is trained to identify accounts that may not belong to adults. If you suspect that a minor is accessing cajee — including via your own device or account — please contact [email protected] immediately.

Protecting minors at home: If you share a device or household with individuals under the age of 18, cajee strongly recommends using parental control software to restrict access to gambling websites. Always ensure your cajee account credentials are stored securely and never shared with minors.

Under 18? Stop Here.

If you are under 18 years of age, you are not permitted to register for or use any cajee service. Attempting to register while under 18 is a violation of cajee's Terms & Conditions and may constitute a legal offence under applicable Bangladeshi law.

Parental Control Tools

Recommended free parental control solutions to block gambling sites on shared devices:

  • Google Family Link — for Android devices
  • Screen Time — built into iOS and macOS
  • Windows Family Safety — for Windows PCs
  • GamBlock — specialist gambling-blocking software
Know the Signs

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of age, income, or background. It develops gradually, and many players do not recognise the signs until gambling has already begun to cause significant harm to their finances, relationships, and mental health. cajee encourages all players to regularly reflect on their own gambling behaviour and to take action at the earliest sign of a problem.

Problem gambling is broadly defined as any gambling behaviour that disrupts personal, family, or professional life. It does not require a player to be gambling every day or to have lost a specific amount of money — it is about the impact gambling has on the player's life as a whole.

The self-assessment questions below are adapted from widely used problem gambling screening tools. If you answer "yes" to two or more of these questions, we strongly encourage you to contact cajee's support team or reach out to an independent gambling support organisation.

1
Have you ever spent more money gambling than you originally intended or could afford to lose?
2
Have you ever gambled to recover money you had previously lost (chasing losses)?
3
Have you ever felt restless, irritable, or anxious when you tried to cut down or stop gambling?
4
Have you ever lied to family members or others about how much time or money you spend gambling?
5
Has gambling ever caused you to neglect work, study, family, or other important responsibilities?
6
Have you ever borrowed money, sold possessions, or engaged in dishonest behaviour in order to fund gambling?
7
Have you ever felt that gambling is the only way to escape problems or relieve stress and anxiety?
8
Do you find it difficult to stop gambling once you have started, even when you intend to play for only a short time?

Common Warning Signs

  • Spending more time or money on gambling than planned
  • Thinking about gambling constantly, even when not playing
  • Hiding gambling activity from friends and family
  • Feeling anxious, depressed, or irritable when not gambling
  • Chasing losses with increasingly larger bets
  • Neglecting meals, sleep, or personal hygiene due to gambling
  • Experiencing financial difficulties directly caused by gambling
If you recognise any of these signs in yourself or someone you know, please reach out for help immediately. Contact cajee support at [email protected] or speak to a trusted person in your life. Help is available and recovery is possible.
Self-Exclusion

Self-Exclusion and Account Closure

Self-exclusion is one of the most powerful tools available to players who feel that their gambling behaviour is becoming harmful. cajee's self-exclusion facility allows any registered player to voluntarily exclude themselves from the cajee platform for a defined period, or permanently. Once self-exclusion is activated, the player will be unable to log in, deposit, place bets, or access any gambling services on cajee.

cajee takes self-exclusion requests extremely seriously. All requests are processed promptly and without any attempt to discourage the player from proceeding. There is no cooling-off period before a self-exclusion takes effect — the restriction is applied to the account as soon as the request is confirmed.

Self-exclusion period options available at cajee:

  • 6 months — A medium-term break suitable for players who want structured time away from gambling.
  • 1 year — A longer exclusion period for players who need more extended time to reassess their habits.
  • 5 years — A long-term exclusion for players who want a significant, enforceable break from gambling.
  • Permanent — Indefinite exclusion with no automatic reactivation. This is the recommended option for players who feel gambling poses a serious ongoing risk to their wellbeing.

During the self-exclusion period, cajee will suspend all promotional and marketing communications to the excluded account. Any remaining balance at the time of self-exclusion will be returned to the player's verified payment method after the applicable review period.

To reactivate a temporary self-exclusion after the agreed period has elapsed, the player must submit a written reactivation request to [email protected]. cajee applies a mandatory 24-hour reflection period before reinstating access, during which the player is encouraged to reconsider. Permanent self-exclusions cannot be reversed.

How to Self-Exclude on cajee

1

Log in to Your Account

Access your cajee account using your registered credentials.

2

Go to Account Settings

Navigate to the Responsible Gaming section within your account settings panel.

3

Select Self-Exclusion

Choose your preferred exclusion duration from the available options.

4

Confirm Your Request

Confirm the exclusion. It takes effect immediately. You will receive a confirmation email.

Alternatively, you can request self-exclusion at any time by emailing [email protected] with the subject line "Self-Exclusion Request". Include your registered username and preferred exclusion duration. No further explanation is required.
Spending Controls

Deposit Limits and Spending Controls

Setting a deposit limit is one of the simplest and most effective ways to keep your gambling spending within a budget you are comfortable with. cajee allows all players to set personalised deposit limits on their accounts, which cap the total amount that can be deposited over a defined time period. Deposit limits can be applied on a daily, weekly, or monthly basis — or all three simultaneously.

Once a deposit limit is set, it takes effect immediately. cajee's system will automatically decline any deposit attempt that would push your total deposits above the limit you have set for that period. You will receive a notification explaining why the deposit was declined, along with a reminder of your current limit settings.

Reducing a deposit limit: Any request to reduce an existing deposit limit takes effect immediately. cajee will always apply a reduced limit without delay because we want the control to protect you right away.

Increasing a deposit limit: Requests to increase an existing deposit limit are subject to a mandatory 7-day cooling-off period before the increase takes effect. This waiting period is deliberately built in to give you time to reconsider whether a higher limit is genuinely in your interest.

In addition to deposit limits, cajee also offers loss limits and wagering limits, which cap the amount you can lose or wager over a defined period. These tools complement deposit limits and provide an additional layer of financial protection for players who want more granular control over their gambling spend.

Available Limit Types

  • Daily Deposit Limit — caps the total amount you can deposit within any 24-hour period
  • Weekly Deposit Limit — caps deposits across any rolling 7-day window
  • Monthly Deposit Limit — caps total deposits within any calendar month
  • Loss Limit — caps the total amount you can lose over a defined period
  • Wagering Limit — caps the total stake amount you can place over a defined period
cajee accepts deposits via bKash, Nagad, Rocket, and Upay in BDT. Setting a deposit limit works across all payment methods — your limit applies to the total deposited regardless of which method you use.
Session Controls

Time-Out and Session Controls

Time-out and session control tools allow cajee players to manage the amount of time they spend gambling, independent of the amount of money involved. Even if your spending is within budget, spending excessive time gambling can be a warning sign, and cajee provides dedicated tools to help you manage this aspect of your play.

Session Time Reminders: cajee can display on-screen reminders at regular intervals during your gaming session, letting you know how long you have been playing. These reminders are designed to interrupt prolonged sessions and prompt you to reassess whether you want to continue. You can set the reminder interval — for example, every 30 minutes or every hour — through your account settings.

Time-Out Period: A time-out is a short-term break from cajee that is less permanent than a full self-exclusion. Players can apply a time-out of 24 hours, 48 hours, 1 week, or 1 month. During a time-out period, the player cannot log in, deposit, or place bets on cajee. Unlike self-exclusion, a time-out ends automatically when the selected period expires, and the player can log back in without submitting a reactivation request.

Reality Check: cajee's reality check feature periodically prompts players during active sessions to review their session statistics — including time played, total amount wagered, and net result for the session. This gives players real, factual information about their current session rather than relying on subjective perception, which is often distorted during prolonged play.

All time-out and session controls are accessible through the Responsible Gaming section of your cajee account. You can also activate a time-out instantly by contacting [email protected] — no account login is required if you feel you need to be locked out immediately.

Time-Out Options

24h
Short Break
48h
Weekend Break
1 Week
Weekly Reset
1 Month
Monthly Break
Time-out periods begin immediately upon activation. If you need a break right now, email [email protected] with the subject "Time-Out Request" and your preferred duration — no login required.
Help and Support

Support and Help Resources

If you feel that gambling is negatively impacting your life, reaching out for help is the most important step you can take. cajee's responsible gaming support team is available 24 hours a day, 7 days a week, at [email protected]. Our team can help you activate self-exclusion, set spending limits, access your account history, and connect you with additional resources.

cajee is committed to treating all responsible gaming contacts with complete confidentiality and without judgement. You do not need to be in crisis to reach out — our team is equally available for players who simply want to discuss their gambling habits or ask questions about the tools available to them.

What cajee's support team can help with:

  • Activating self-exclusion or time-out on your account
  • Setting or adjusting deposit, loss, or wagering limits
  • Reviewing your transaction and play history
  • Providing information about responsible gaming tools
  • Processing account closure requests
  • Directing you to independent gambling support organisations

For players in Bangladesh who need to speak with someone outside of cajee, a number of international and regional organisations provide confidential gambling support services. While specific local helplines in Bangladesh are still developing, international organisations such as Gamblers Anonymous operate globally and provide peer support through their online communities. The World Health Organisation also provides publicly accessible resources on gambling disorder.

cajee encourages any player who is concerned about their gambling — or the gambling of someone they care about — to seek help without delay. You do not have to manage this alone.

Contact cajee Support

Our responsible gaming team is ready to help — no judgement, complete confidentiality.

[email protected]

Available 24 hours a day, 7 days a week. Responses within 2 hours for responsible gaming requests.

When contacting support for a responsible gaming request, include your registered username and the specific tool you wish to activate. This helps our team process your request as quickly as possible.

Independent Support Organisations

  • Gamblers Anonymous — Peer support community with global online meetings and resources for problem gamblers
  • GamCare — International helpline and counselling service for individuals affected by gambling problems
  • WHO — Gambling Disorder — World Health Organisation public resources on gambling disorder recognition and treatment
Protection Tools

Player Protection Tools

Beyond the core responsible gaming tools described above, cajee provides a broader range of player protection features that work together to create a safer gambling environment for all users on the platform. These tools are built into the cajee platform at a technical level and are active for every registered player.

Account Verification (KYC): All cajee players are required to complete identity verification before they can make withdrawals. This Know Your Customer (KYC) process helps cajee confirm player identity, age, and location, and forms a core part of our fraud prevention and responsible gaming framework.

Secure Account Access: cajee strongly recommends that all players protect their accounts with a strong, unique password. Never share your cajee login credentials with another person. If you suspect unauthorised access to your account, contact [email protected] immediately for an emergency account lock.

Transaction History: Every cajee player has full access to a detailed history of all deposits, withdrawals, bets placed, and winnings received through the account dashboard. Reviewing your transaction history regularly is a practical way to stay aware of your actual gambling spend and compare it against your own expectations.

SSL Encryption: All data transmitted between your device and the cajee platform is protected using industry-standard SSL (Secure Sockets Layer) encryption. Your financial and personal data is handled with the same level of security used by major Bangladeshi financial institutions.

Account Inactivity: cajee automatically logs players out of inactive sessions after a defined period. This reduces the risk of unauthorised access if a device is left unattended and helps ensure that sessions are not inadvertently prolonged through inactivity.

Identity Verification

KYC checks confirm age and identity before withdrawals are processed, ensuring only verified adults access full platform functionality.

SSL Encrypted Platform

All cajee connections are SSL-secured. Your personal data, payment details, and account credentials are encrypted at all times.

Full Transaction History

Access a complete, itemised record of every deposit, withdrawal, and wager placed on your account — available at any time from your account dashboard.

Proactive Player Outreach

cajee monitors accounts for unusual activity patterns. If our team identifies a concern, we will reach out proactively — before a problem escalates.

Remember: Gambling is a form of entertainment for adults aged 18 and above. It should never be treated as a source of income or a way to recover financial losses. Always set a budget before you play, stick to it, and take regular breaks. If gambling stops being fun, stop playing and contact [email protected].
Continue on cajee

Explore cajee Responsibly

Now that you are familiar with cajee's responsible gaming tools, explore Bangladesh's most trusted online gaming platform. Play within your means, use the tools available to you, and enjoy the experience. For adults aged 18 and above only.

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